Shipping policy

1. Order Processing

All orders are processed within 1-3 business days (excluding weekends and holidays).
Once your order is shipped, you will receive a confirmation email or SMS with tracking details.

2. Shipping Time & Delivery

Standard Shipping: Estimated delivery within 10-12 business days.
Express Shipping: Estimated delivery within 8-10 business days (if available).
Delivery times may vary based on location, courier services, and external factors.

3. Shipping Charges

Shipping charges are calculated at checkout based on your location and selected shipping method.
Free shipping may be available on orders above a certain value (if applicable).

4. International Shipping

Currently, we ship within India. International shipping options may be added in the future.
Additional customs fees or import duties (if applicable) are the buyer’s responsibility.

5. Order Tracking

Once shipped, you can track your order using the tracking link provided via email or SMS.
If you do not receive tracking details, please contact our support team.

6. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery date, please allow 3 additional days before contacting us.
In case of lost shipments, we will work with the courier to resolve the issue. A refund or replacement will be offered if confirmed lost.

7. Incorrect Address & Non-Delivery

Ensure that your shipping details are correct at checkout. We are not responsible for delays or lost shipments due to incorrect addresses.
If an order is returned due to an incorrect address or failed delivery attempts, reshipping charges will apply.

8. Damaged or Missing Items

If your order arrives damaged, please contact us within 1 day with photos of the package and item.
For missing items, report the issue within 1 day of delivery for assistance.

9. Contact Us

For any shipping-related inquiries, reach out to us:
📧 Email: support@divisha.com
📞 Phone: +91 63042 75901
📍 Address: Divisha Collections, Hyderabad