Shipping Policy

1. Order Processing

• All orders are processed within 1-3 business days (excluding weekends and holidays).
• Once your order is shipped, you will receive a confirmation email or SMS with tracking details.

2. Shipping Time & Delivery

• Standard Shipping: Estimated delivery within 4-6 business days.
• Express Shipping: Estimated delivery within 3-4 business days (if available).
• Delivery times may vary based on location, courier services, and external factors.

3. Shipping Charges

• Shipping charges are calculated at checkout based on your location and selected shipping method.
• Free shipping may be available on orders above a certain value (if applicable).

4. International Shipping

• Currently, we ship within [Country Name]. International shipping options may be added in the future.
• Additional customs fees or import duties (if applicable) are the buyer’s responsibility.

5. Order Tracking

• Once shipped, you can track your order using the tracking link provided via email or SMS.
• If you do not receive tracking details, please contact our support team.

6. Delayed or Lost Shipments

• If your order is delayed beyond the estimated delivery date, please allow X additional days before contacting us.
• In case of lost shipments, we will work with the courier to resolve the issue. A refund or replacement will be offered if confirmed lost.

7. Incorrect Address & Non-Delivery

• Ensure that your shipping details are correct at checkout. We are not responsible for delays or lost shipments due to incorrect addresses.
• If an order is returned due to an incorrect address or failed delivery attempts, reshipping charges will apply.

8. Damaged or Missing Items

• If your order arrives damaged, please contact us within X days with photos of the package and item.
• For missing items, report the issue within X days of delivery for assistance.

9. Contact Us

For any shipping-related inquiries, reach out to us:
📧 Email: support@divisha.com
📞 Phone: +91 63042 75901
📍 Address: Divisha Collections, Hyderabad